aiay9's Privacy Policy —
How We Protect Your Information

aiay9 may collect the following types of information from its users. This information may be provided directly by you or collected automatically while you use our services.

1.1 Information You Provide Directly

• Identity Information: Your full name, date of birth, national ID number or passport number — required for account verification.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details, such as information linked to your bKash, Nagad, or Rocket account, or bank account details for bank transfers.
• Security Information: Username, password (in encrypted form), and security question answers.
• Communication Records: Your conversations with our customer support — via live chat or email.

1.2 Automatically Collected Information

When you use aiay9's website or services, certain information is collected automatically:

• Device Information: Your device type, operating system, browser type and version, and screen resolution.
• Network Information: IP address, internet service provider, and approximate geographic location.
• Usage Information: Which pages you visited, how long you stayed, which games you played, and when you logged in and out.
• Transaction Information: Deposit and withdrawal amounts, dates, and methods.
• Cookies & Similar Technologies: Details are discussed in Section 4 below.

aiay9 uses collected information only for lawful and clearly defined purposes. Those purposes are described in detail below:

2.1 Service Provision & Operation

• Creating, verifying, and managing your account.
• Processing deposits and withdrawals. Every transaction starts from a minimum of ৳500.
• Providing gaming services, live casino, slots, cricket betting, and fishing games.
• Managing bonuses and promotional offers, such as the welcome bonus for new members.
• VIP program and loyalty rewards management.

2.2 Security & Fraud Prevention

• Verifying your identity and preventing unauthorized access to accounts.
• Monitoring suspicious transactions and gaming activity.
• Conducting necessary checks to prevent money laundering.
• Preventing those under 21 from using the platform.

2.3 Customer Service Improvement

• Resolving your questions and complaints promptly.
• Identifying and resolving technical issues.
• Continuously improving the quality of our services.

2.4 Legal Compliance

Under applicable laws and regulations, we may be required to retain certain information and disclose it to authorities.

aiay9 does not sell your personal information to third parties. However, in certain limited circumstances, information may be shared with specific third parties:

3.1 Service Provider Partners

We work with certain trusted third parties who operate specific services on our behalf. This includes payment processors (such as the technology infrastructure of bKash, Nagad, and Rocket), game software providers, and data protection service providers. These partners will receive only the minimum information necessary to perform their specific tasks and operate under confidentiality agreements.

3.2 Legal Authorities

Where required by court order, legal process, or government directive, we may be obligated to share information with law enforcement agencies or regulatory authorities.

3.3 Business Changes

In the event of a business merger, acquisition, or other corporate change, your information may be transferred to the new entity. In such cases, your information will remain subject to the same privacy standards.

3.4 With Your Consent

Outside the situations described above, we do not share your information with any third party without your explicit consent.

aiay9 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve our services.

4.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of the website, such as maintaining your login session and ensuring security. These cookies cannot be disabled.
• Functionality Cookies: These remember your preferences, such as language selection and previous session information, so you do not have to enter the same information repeatedly.
• Analytics Cookies: These help us understand how users are using our services so we can improve the experience. Collected data is kept anonymous.

4.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note that disabling cookies may limit some functionality of our services.

We maintain industry-standard security measures to protect your personal information.

5.1 Technical Safeguards

• SSL Encryption: Our entire website is protected by SSL (Secure Socket Layer) encryption, which encrypts all data transfers between your browser and our servers.
• Password Hashing: Your password is never stored directly — we use strong cryptographic hashing algorithms.
• Firewall & Access Controls: Our servers are protected by robust firewalls and only authorized personnel can access your information.
• Regular Security Audits: We regularly assess and improve our security measures.

5.2 Data Retention Period

We retain your personal information only for as long as necessary. Typically, even after account closure, certain records are kept for a defined period due to legal obligations. Financial transaction records are retained in accordance with applicable law.

5.3 Response to Data Breaches

In the event of a security breach that may affect your information, we will notify you as soon as possible and take swift action to resolve the issue. You can also play a role in protecting aiay9's security — keep your password strong and do not share it with anyone.

As an aiay9 user, you have the following rights over your personal information:

6.1 Right to Access

You may request at any time to see what information we hold about you. Upon receiving such a request, we will provide you with the details within a reasonable timeframe.

6.2 Right to Rectification

If any of your information is incorrect or outdated, you can ask us to correct it. Many details can also be updated directly from your account settings.

6.3 Right to Erasure

You may request that your personal information be deleted. Please note that some information may be required to be retained for a defined period due to legal obligations.

6.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted, although this may affect our ability to provide services.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected]. After verifying your identity, we will process your request as quickly as possible. You can also reach us via live chat 24 hours a day, 7 days a week.

aiay9's services are for those aged 21 and over only. We do not intentionally collect any information from minors and do not allow minors to use the platform.

Through the account verification process, we confirm users' ages. If we learn that a person under 21 has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please inform us immediately at [email protected].